Support
For App Store review and for you: one address, no chatbot.
Include your iOS version, iPhone model, and what you were trying to do. We read every message. Privacy requests are handled first.
Delete my data
NEYA has no account. To erase everything, uninstall the app. Your diary, profile, recipes, and local cache go with it. For Apple Health: Settings > Health, then remove NEYA’s access.
Apple Health is empty
The integration is optional. Check Settings > Health > Data Access & Devices > NEYA. NEYA only reads steps, active energy, and distance. It never writes to Health.
Scan or search failed
Generic foods stay on the iPhone. An unknown packaged product goes through Open Food Facts, which needs a network. If the sheet is missing or incomplete, you can create the food yourself in the app.
Widgets and fasting
Widgets and the fasting Live Activity read a local summary. If a widget is blank, open NEYA once so it can refresh. Reminders are local notifications, not remote push.
Health emergencies
NEYA is not an emergency service and not a medical device. If you feel unwell, have risky eating behaviour, or need medical advice, contact a clinician or emergency services.